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Audio stuttering and intermittent sound loss.
please try the following methods to resolve this issue:
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If your phone is connected via Bluetooth and you have received a message while it was on silent mode, it may have interrupted the audio on the Dongle. Please disconnect your phone's Bluetooth or disable the silent mode.
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Please check if the Dongle has completed a firmware upgrade. Here's the process for upgrading the Dongle:
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Power on the Dongle(connected to the HMD or PC) and connect it to your earbuds.
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If the app displays "Update Available," click "Update Firmware" to view the update information.
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Ensure that the earbuds are placed in the charging case, and the charging case remains open until the firmware update is complete.
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During the upgrade process, keep the Dongle powered on (connected to the HMD or PC) and within 20 inches of the earbuds.
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The Dongle will restart after the update is complete.
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